“Na hee gnanena sadrusham” - Nothing is comparable to knowledge. As this Sanskrit proverb implies, nothing is as crucial as knowledge transfer (KT) for DevOps success. More than simple DevOps training, KT is the process of creating, capturing, organizing, sharing and/or distributing knowledge to ensure its availability. Importantly, KT provides inputs to problem-solving for future users and use cases. It is through KT offerings that the Flux7 DevOps consulting team empowers its customers, teaching them how to fish and helping them build an Agile enterprise. (For more information, refer to our blog, Why We Teach Our Customers How to Fish.)Why DevOps Training, KT is Key to Success
As the old adage goes, if you give a man a fish, he eats for a day, but if you teach a man to fish, he is fed for a lifetime. So it is with KT; teaching future users how to effectively manage and extend their enterprise DevOps framework helps ensure long-term success. Specifically, KT benefits organizations in the following key ways.
- Problem-solving best practices made reusable - KT allows our customers to apply best practice problem-solving solutions in future situations, thereby solving problems faster, avoiding redundant effort, saving time and costs, and streamlining workflow.
- Addresses Common Business Challenges - Effective KT facilitates greater productivity and system efficiency. According to the Association for Talent Development (ATD), companies that offer http://blog.flux7.com/seven-business-impacting-reasons-to-adopt-a-devops-modelcomprehensive training programs have 218% higher income per employee than companies without formalized training and they enjoy a 24% higher profit margin than those who spend less on training. KT has the potential to grow productivity by:
- Speeding employee onboarding and subsequent ramp-up to productivity;
- Driving innovation;
- Setting best practice standards and improving consistency;
- Streamlining product training from vendors to customers;
- Load leveling to reduce over-reliance on one expert;
- Hastening responses to emergency knowledge transfer needs, such as the unexpected loss of a critical expert.
- Reduces Talent Turnover - An effective KT process identifies underutilized employees and those with marginalized skill sets, providing them with critical skills to add more value to the organization and hence avoid leaving the organization. In the process, companies are able to decrease turnover which is conventionally estimated at 1.5x the annual salary of the quitting employee. KT can also help minimize the knowledge loss when a worker does leave, and also has the potential to reduce safety incidents and as a result, worker attrition.
The Flux7 KT DevOps Training Approach
The DevOps consulting team at Flux7 ensures that our customers have all the skills and knowledge they need to use, change and extend their infrastructure well into the future. The Flux7 edge is in the fact that we focus on KT throughout the client engagement. We start by extending support to our customers in the assessment phase, guiding our customers to where they want to be.
Agile Methodology & Team
As we implement a designed solution, Flux7 DevOps experts deploy Agile methodologies to maximize business value. Our Agile team consists of a Scrum Master, Solutions Architect/Product Owner, DevOps Engineers, Technical Writer, Account Manager, and Procurement Specialist. The team delivers business value based on a ranked Product Backlog via a weekly Sprint cadence, allowing our customers to provide fast feedback and continuous learning/improvement so that value is quickly realized. This approach allows the customer to learn by example and ask questions along the way. In addition, this helps to ensure that we are in absolute alignment with changing customer needs.
A core Flux7 value is transparency which helps us build greater trust with our clients. We maintain transparency in all of our engagements, which is especially important in projects with a high degree of flexibility.
We provide complete visibility to our customers regarding how we work and the progress of our work via Team Agreements and Information Radiators. Daily progress is demonstrated via a Burndown Chart (a graphical representation of work left to do versus time) and the workflow on the Trello Board. Overall engagement progress is shown via a Burn-Up Chart that provides visibility to the overall scope.
Communication is the key to success! This is achieved by using collaborative tools like Slack, Trello, and Hello Epics to name a few. For example, the workflow that occurs during Sprints is reflected on the Team’s Trello Board. And on Slack, we provide access to a private channel where the customer can ask queries and collaborate with engineers. This fosters greater working relationships.
According to a study by Bain and Company, “80% of companies believe they are delivering a superior experience to their customers, while only 8% of customers agree.” At Flux7, we believe in assuring a superior customer experience -- from high availability to data security. A team skilled in the technology, tools, and processes is critical to a system that can evolve to meet customer expectations. Stay tuned as in our next blog we’ll discuss Flux7 KT deliverables that help our customers learn to fish. Subscribe to our DevOps blog here to ensure you don’t miss it.